TERMS AND CONDITIONS

Applicable to access, registration, contracting, and participation in e-learning programs offered by The White Box Project Institute, A.C.

This Legal Notice and General Terms and Conditions govern access to and use of the website, learning platform, materials, assessments, and training services offered by The White Box Project Institute, A.C. Enrollment, payment, or access to the virtual classroom constitutes acceptance of these terms and of any specific conditions communicated for each program.

1. IDENTIFICATION OF THE SERVICE PROVIDER

The service provider is The White Box Project Institute, A.C. (hereinafter, “TWBPI”), a civil association incorporated by means of public instrument number 3,698, volume 97, folio 63, dated August 22, 2024, executed before the holder of Notary Public Office No. 173 of the State of Mexico.

• Operating address: Av. Isaac Newton 186, Office 205A, Polanco V Sección, Miguel Hidalgo borough, ZIP Code 11560, Mexico City, Mexico.
• Institutional website: https://wbpgroup.com.mx/.
• Academic and administrative contact: coordinacionadministrativa@whiteboxproject.institute.

2. PURPOSE AND SCOPE OF THE PLATFORM

The platform is intended to provide access to courses, certification programs, manuals, videos, infographics, forums, templates, forms, activities, assessments, tutoring, and other educational resources. The primary learning environment may operate through Moodle or another technological tool expressly identified by TWBPI.

Each course brochure or course description will specify the format, syllabus, duration, price, schedule, requirements, assessment system, access period, and conditions for obtaining certificates of completion or certifications. Specific terms will prevail with respect to program-specific matters, without limiting any mandatory rights of consumers.

3. ACCESS, REGISTRATION, AND ACCOUNT REQUIREMENTS

The platform is intended for persons over eighteen years of age who have legal capacity to enter into contracts. Users must provide truthful, complete, and up-to-date information and meet any academic, professional, or documentary requirements specified for the program and certifications.

• Access credentials are personal and non-transferable.
• Users must protect their passwords and promptly report any unauthorized access.
• TWBPI may request identity verification when necessary to prevent fraud, protect the integrity of an assessment, or meet certification requirements.
• Creating accounts with false information, sharing access credentials, or allowing another person to perform activities or assessments on the account holder’s behalf is prohibited.

4. CONTRACTING, PRICE, TAXES, AND INVOICING

The contract is deemed concluded when TWBPI confirms enrollment and payment, or when a sponsoring organization formally authorizes enrollment. Prices will be stated in the currency indicated in the offer. Bank fees, exchange-rate differences, taxes, withholdings, or payment-method charges will be handled in accordance with applicable law and the information provided before purchase.

Participants must request an invoice and provide accurate tax information in a timely manner. TWBPI will not be responsible for delays or inability to issue an invoice resulting from incomplete or inaccurate information, or information submitted outside the applicable tax deadlines.

5. ACCESS, DURATION, AND SUPPORT

Access will be enabled for the period stated in the enrollment confirmation. Participants are responsible for managing their time to complete modules and take assessments within the established deadlines. Failure to log in or make progress for reasons attributable to the participant will not automatically extend the access period.

Support will be provided through the channels communicated by TWBPI. Issues must be reported with sufficient supporting evidence, including the date, time, screenshot, and description of the problem. If a technical issue attributable to TWBPI prevents an assessment from being completed, a reasonable remedy will be offered.

6. ACADEMIC STRUCTURE, ASSESSMENTS, AND COMPLETION

The academic path for each course includes an introductory module and four progressive modules. Each section may include:

• Concept assessment: verifies conceptual understanding and applied judgment.
• Practical case: requires analysis of an organizational situation and completion of the requested deliverables.
• Supporting forms: guide the development of an AI policy, impact assessment, risk matrix, and due diligence, without replacing the participant’s own reasoning.
• Feedback and review: will be provided in accordance with the criteria published on the platform.

Passing the course does not result merely from consuming the content. Participants must complete the activities, obtain the minimum required grades, submit the practical case, and satisfy the applicable administrative and documentary requirements.

Micro-certifications and tailor-made courses are also available for organizations with which TWBPI has academic or commercial relationships. Such courses are governed by the applicable agreement and will follow an academic structure similar to the one described in this section.

7. DUAL CERTIFICATION AND SCOPE OF CERTIFICATES

Some courses or training programs offer participants dual diplomas or dual certification. Participants who meet the requirements will receive, as applicable under the relevant scheme, a diploma, badges, and the corresponding certificates. Each issuing entity retains its own rules regarding assessment, eligibility, verification, validity, renewal, suspension, and use of its marks.

Enrollment in a course does not guarantee passing or the automatic issuance of certificates. Certificates do not constitute a professional degree, academic degree, professional license, government license, or official recognition of studies, unless expressly stated by the competent authority.

8. ACADEMIC INTEGRITY AND USE OF ARTIFICIAL INTELLIGENCE

Assessable activities must be completed individually. Violations include plagiarism, impersonation, unauthorized collaboration, purchasing assignments, altering evidence, distributing restricted answers, and any conduct intended to obtain an improper academic advantage.

The use of generative artificial intelligence tools is subject to the instructions for each activity. Unless expressly authorized, such tools may not be used to answer the concept assessment, draft the substantive responses to the practical case, or replace the participant’s professional reasoning. Where their use is permitted, it must be disclosed and the output must be verified.

TWBPI may request explanations, sources, drafts, or evidence of the work process. Measures may include requiring the activity to be repeated, invalidating results, denying completion credit, suspending access, or canceling access, depending on the seriousness of the conduct and the available evidence.

9. RULES OF USE AND CONDUCT

Users agree to use the platform lawfully, diligently, and respectfully. The following are prohibited:

• Accessing or attempting to access accounts, databases, assessments, or functions without authorization.
• Sharing credentials; copying assessments; distributing questions, answers, restricted cases, or materials subject to access restrictions.
• Introducing malware, circumventing controls, scraping, performing bulk extraction, or conducting security testing without written authorization.
• Reproducing, reselling, sublicensing, publicly communicating, or modifying content beyond permitted uses.
• Using platform materials, data, or content to train, fine-tune, or evaluate artificial intelligence models without prior written authorization.
• Publishing discriminatory, threatening, defamatory, harassing, or otherwise third-party-rights-violating statements.

10. FORUMS, COMMUNICATIONS, AND LEARNING COMMUNITY

Forums and collaborative spaces are intended for academic purposes. Contributions may be visible to other participants enrolled in the same group. Participants must avoid sharing sensitive data, trade secrets, confidential information belonging to their employers, or third parties’ personal data.

TWBPI may moderate, hide, or remove content that violates these terms, disrupts the community, or discloses information that should not have been published. Moderation does not mean that all contributions are reviewed in advance, nor does it make TWBPI responsible for statements made by third parties.

11. CONTENT AND FILES SUBMITTED BY PARTICIPANTS

Participants retain any rights they hold in their assignments, comments, and files. By uploading them, participants grant TWBPI a non-exclusive, limited license to host them, technically reproduce them, make them available to authorized instructors and assessors, correct them, back them up, and use them to provide the educational service.

Case-study forms must be completed using fictional, anonymized, or authorized information. Participants must not include actual personal data, restricted information, or an organization’s trade secrets unless they have sufficient authority and protective measures in place.

TWBPI will not use identifiable work for advertising, publications, external research, or training artificial intelligence models without separate authorization or an applicable legal basis.

12. INTELLECTUAL AND INDUSTRIAL PROPERTY

The platform, manuals, videos, texts, cases, infographics, templates, forms, assessments, trademarks, logos, designs, and other materials are protected by intellectual and industrial property laws. Enrollment grants a personal, temporary, non-exclusive, non-transferable license limited to individual study.

Downloading material does not transfer ownership rights. Unless expressly authorized, reproduction, distribution, adaptation, translation, commercialization, public communication, incorporation into other courses, or making materials available to third parties is prohibited.

13. TECHNICAL REQUIREMENTS, AVAILABILITY, AND MAINTENANCE

Users must have an internet connection, an up-to-date browser, compatible equipment, a document reader, and the software needed to open files. TWBPI will endeavor to maintain service continuity but may perform maintenance, updates, or security measures.

Brief interruptions, provider failures, or force majeure events will not constitute a breach when TWBPI takes reasonable steps to restore service. If a substantial disruption prevents completion of the course, an extension, rescheduling, or equivalent solution will be offered.

14. CHANGES, RESCHEDULING, OR CANCELLATION BY TWBPI

TWBPI may update content, replace tools, or adjust dates when necessary for academic, regulatory, technical, or force majeure reasons, without unjustifiably changing the essential purpose of the program. Substantial changes will be communicated with reasonable advance notice.

If TWBPI cancels the program before access is enabled, the participant may choose rescheduling, applying the payment to another edition, or a refund. If the course has already begun, a solution proportionate to the affected portion and consistent with mandatory applicable law will be offered.

15. CANCELLATION, WITHDRAWAL, AND REFUNDS

Requests must be sent to coordinacionadministrativa@whiteboxproject.institute and include the participant’s name, program, purchase date, proof of payment, and reason. TWBPI will apply the stated commercial policy and, in all cases, the non-waivable rights granted by the laws of the consumer’s country of residence.

• Mexico: the Federal Consumer Protection Law and the provisions applicable to electronic transactions and educational services will be observed.
• Spain and the European Economic Area: except where a legal exception applies, consumers have fourteen calendar days to withdraw from a distance contract. If immediate access is requested during that period, TWBPI will obtain express consent and acknowledgment of the legal consequences of beginning the digital content or service.
• Where withdrawal is valid, the refund will be processed using an available payment method and within the statutory period. A proportionate amount for services already performed may be deducted where permitted by law and where information and consent obligations have been met.

Outside legally recognized withdrawal situations or cases of TWBPI’s breach, refunds will not be available for non-use, abandonment, a participant’s personal inability to complete the course, or failure to pass assessments once access has been enabled and the content has been consumed.

16. THIRD-PARTY SERVICES AND PLATFORMS

Delivery of the service may require Moodle, hosting, videoconferencing, email, payment, storage, analytics, support, or certificate-verification services. These third parties may apply their own terms. TWBPI will select reasonable providers and enter into required agreements, but will not assume responsibility for external services beyond its effective control.

17. DATA PROTECTION AND COOKIES

Personal data processing is governed by TWBPI’s Comprehensive Privacy Notice for Participants. The website and platform will use necessary technical cookies and, where applicable, analytics cookies or other technologies subject to consent. The current settings will be displayed in the cookie panel or relevant notice.

18. LIABILITY AND NATURE OF THE CONTENT

The content is intended for general educational purposes and does not constitute individualized legal, tax, medical, financial, technical, or professional advice. Participants should assess the context and obtain specialized advice before making significant decisions.

TWBPI will be liable in accordance with applicable law. It will not be responsible for damages arising from false information provided by the user, loss of credentials, incompatible equipment, poor connectivity, improper use of materials, professional decisions made without verification, or acts of third parties beyond its control, except where otherwise required by law.

19. SUSPENSION, TERMINATION, COMPLAINTS, AND APPLICABLE LAW

TWBPI may suspend or cancel an account due to fraud, impersonation, security breaches, academic misconduct, unlawful use, unauthorized distribution of materials, or a serious breach of these terms. Where urgency does not prevent it, the user will be allowed to provide clarification before a final decision is made.

Complaints may be submitted to coordinacionadministrativa@whiteboxproject.institute. These terms are governed by Mexican law, without depriving consumers residing in Spain or another European Union country of any mandatory protections to which they are entitled. Disputes will be submitted to the competent authorities and courts in accordance with applicable consumer-protection and jurisdiction rules.

The invalidity or unenforceability of any provision will not affect the validity of the remaining provisions. TWBPI may update these terms due to legal, academic, or technical changes; material amendments will be communicated and will not apply retroactively to the detriment of acquired rights.

Mexico City, July 28, 2026